Rogers Revisited

Since I am usually the first to complain I felt that I really needed to post about the great service I have received from a Rogers employee over the last couple of days.

I usually just pick up the phone or visit the Rogers website when I have a problem or need to add or remove services or discuss phone plans. Actual visits to the Rogers Store, two floors below my office, are reserved for the days when Apple has released a new model iPhone. However, when I picked up my new iPhone back on June 19th, I dealt with a sales rep named Adam. This guy was super helpful and pretty much jumped through hoops to get me setup.

So, after my dilemma of: there is no plan that would give us all we wanted and nothing more at a reasonable price, I figured I would pay Adam a lunchtime visit and see if he somehow had a map to navigate the puzzling world of Rogers cell plans. As it turns out he did! He worked with me to go through the assorted plans, read the fine print, and compare the details. We think we found a nice little combination of plans and add-ons that by-passes the usual "You Get All These Features You Don't Need Or Want and Two of the Four Features You Actually Want, But Hey It Only Costs $10 Extra" plans.

With Adam's help, Carla and I now each have an iPhone with 300 local daytime minutes + unlimited local evenings and weekends + data plans + visual voicemail + call display + unlimited picture, video and text messages, + unlimited Canada Wide Calling to any 5 people we choose (and we can choose 5 new people each month if we like) for the same price we paid last month. That's right we just added a ton of features and will spend the same amount.

Thank you Adam! You have restored my faith in Rogers and you have two loyal customers. It's really nice to see a sales representative who understands that happy customers are more important than the up-sell. See you next iPhone day ;-)

Hey Rogers people who make the cell plan packages...talk to Adam! He has worked out what may be the perfect iPhone package for Canadians (still not quite as good as the deal our friends to the south get with AT&T). This package could go a long way towards creating happy loyal customers. You need those.